Lynden Transport and Lynden International for 2018 Quest for Quality
Lynden Transport’s 22nd award and sixth consecutive No. 1
It’s now six straight first-place finishes for Lynden Transport in the Quest for Quality Awards competition.
The latest honor came on Aug. 7 at the 35th annual Logistics Management Awards show in Anchorage, where Lynden received the highest score among Less-than-Truckload (LTL) western regional carriers—its sixth consecutive No. 1 ranking and 22nd overall award. And Lynden International also achieved strong results in the air-freight category, earning it a 16th Quest for Quality Award.
“We’re incredibly humbled to be ranked at the top for six years in a row,” said Lynden Transport President Paul Grimaldi. “The credit goes to our dedicated drivers, customer-service representatives, and support staff. We intend to keep the momentum going by continuing to provide the Lynden brand of service to our customers.”
Lynden International President John Kaloper said, “The air-freight industry is challenging and competitive and we strive to provide the best one-time performance service and value. Our employees are the key ingredient in our excellent customer service and many years of Quest for Quality Awards.”
For more than three decades, Logistics Management’s Quest for Quality Awards have been recorded as the most important measure of customer satisfaction and performance excellence in the transportation and logistics industry. The results are the culmination of a six-month research project conducted by Peerless Research Group. Thousands of ballots were cast and counted to determine the leaders across a number of critical criteria, including on-time performance, equipment and operations, value, information technology, and customer service.
Lynden Transport and Lynden International are part of a Lynden family of companies, where combined capabilities include truckload and less-than-truckload transportation, scheduled and charter barges, intermodal chemical hauls, scheduled and chartered air freighters and domestic and international forwarding and customs services.